Once I not too long ago visited China, for the primary time for the reason that pandemic, I traveled to Shenzhen in a bid to unlock my 15-year outdated Tencent social media account.
I’ve tons of non-public stuff—diary entries, chat logs, emails—locked away in Tencent’s instantaneous messaging platform QQ. My account was immediately suspended in November 2021, months after I used it to report on a narrative about QQ’s censorship of LGBTQ content material, and to attach with sources for different tales. Nevertheless it wasn’t clear whether or not that exercise resulted within the suspension.
I’d principally given up on ever accessing it once more, till I realized about Tencent’s weirdly secretive customer support middle in Shenzhen. It’s a final resort for determined customers keen to make the journey to fulfill with a consultant to make their case. Learn the complete story to seek out out what it’s like inside.
Zeyi’s story is from China Report, his weekly e-newsletter providing you with the within observe on all issues taking place in China. Join to obtain it in your inbox each Tuesday.
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